Privacy Policy

Tooby’s Limited - PRIVACY NOTICE - MAY 2018

Who We Are
Tooby’s Ltd gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Tooby’s Limited registered office is at Kew House, Ingleton Industrial Estate, Ingleton, Carnforth, Lancs, LA6 3NU and we are a company registered in England and Wales under company number 02496563. Our designated Data Protection Officer is Rachel Winn, who can be contacted at Kew House, Ingleton Industrial Estate, Ingleton, Carnforth, Lancs, LA6 3NU, Telephone 015242 41224

Information That We Collect
Tooby’s Ltd processes your personal information to meet our legal, statutory and contractual obligations. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. The personal data that we collect from you is: -

Name (and or Business Name), Address, Email, Contact Telephone Numbers. Payment details if you have purchased good or services from us.

We collect information from you when you arrange for us to provide a service or purchase goods from us.

How We Use Your Personal Data (Legal Basis for Processing)
Tooby’s Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below: -
• We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

Your Rights
You have the right to access any personal information that Tooby’s Ltd processes about you and to request information about: -
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

We will provide the requested information within one month from the date of your request.

Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Tooby’s Ltd uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Sage (UK) Limited, Accounting software, only ever in the event of troubleshooting a software issue.

Jackson and Graham Chartered Accountants. For accounting purposes and financial compliance.
CIH Limited, for sales reporting purposes and sales processing.
Euronics Limited, for sales reporting purposes and sales processing.
Retracare Limited, Domestic Appliance Insurance, only if you have opted to purchase an insurance product from us.
Worldpay / Streamline for electronic payment processing.

Safeguarding Measures
Tooby’s Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including: SSL, TLS, encryptions, restricted access, IT authentication, firewalls & anti-virus/malware software.

Transfers Outside the EU
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Tooby’s Ltd does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Tooby’s Ltd however, as this information is required for us to provide you with our services, we will not be able to offer all our services without it.

How Long We Keep Your Data
Tooby’s Ltd only ever retains personal information for as long as is necessary, and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years.

Lodging A Complaint
Tooby’s Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

The Information Commissioner’s Office Water Lane, Wycliffe House Wilmslow - Cheshire SK9 5AF Tel. +44 1625 545 745

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